Privacy Policy

Website: https://deepcayon.co.uk
Last updated: 11 October 2026

1. Introduction

Welcome to Deep Cayon (“we”, “us”, or “our”).

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, or otherwise interact with our business.

We aim to handle personal information in accordance with applicable UK data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable provisions of the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Deep Cayon operates the website https://deepcayon.co.uk.

Business name: Deep Cayon LTD
Website: https://deepcayon.co.uk
Email: hello@deepcayon.co.uk
Business address: Deep Canyon LTD, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Company registration number: 16850894

3. Personal Information We Collect

We may collect and process the following types of personal information, depending on how you interact with our website and business.

Information You Provide

When you contact us or submit an enquiry, we may collect:

Your name.
Your email address.
Your telephone number, if provided.
Your business or organisation name.
Information included in your enquiry or message.
Any other information you voluntarily provide to us.

Please avoid submitting sensitive personal information unless it is necessary and we have an appropriate lawful basis to process it.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address.
Browser type and version.
Device type and operating system.
Pages visited and interactions with website features.
Date, time, and duration of visits.
Referring websites and general website usage information.
Information collected through cookies and similar technologies, where applicable.

The information collected will depend on the website functionality and tools we use.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests.
Communicate with prospective and existing business customers.
Provide information about our business, products, or services.
Prepare proposals, quotations, or business correspondence where requested.
Operate, maintain, and improve our website.
Monitor website performance and troubleshoot technical issues.
Maintain website security and prevent fraud or misuse.
Maintain business records and comply with legal obligations.
Send relevant marketing communications where legally permitted.

We will only use your personal information for purposes for which we have an appropriate lawful basis.

5. Lawful Basis for Processing

We rely on one or more of the following lawful bases, depending on the circumstances:

Legitimate interests: To respond to relevant business enquiries, maintain business relationships, administer our website, and protect our systems, where our interests do not override your rights and freedoms.

Contract: Where processing is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.

Consent: Where you have given consent for a particular purpose, such as certain marketing communications or non-essential cookies and similar technologies where required.

Legal obligation: Where we need to process information to comply with applicable legal or regulatory requirements.

Where we rely on consent, you may withdraw it at any time. This will not affect processing carried out lawfully before consent was withdrawn.

6. Enquiries and Business Communications

If you contact Deep Cayon through our website, email, or another communication channel, we will use the information you provide to respond to your enquiry and manage any resulting business relationship.

We may retain relevant correspondence for a reasonable period to maintain business records, follow up on enquiries, resolve disputes, or meet legal obligations.

Please do not submit information that is unnecessary for your enquiry.

7. Marketing Communications

We may send information about our business, products, or services where we are legally permitted to do so.

Where consent is required, we will obtain it before sending marketing communications.

You can opt out of marketing emails at any time by using the unsubscribe link, where available, or contacting us using the details provided in this policy.

Opting out of marketing will not prevent us from sending necessary service-related or administrative communications.

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

Website hosting and maintenance providers.
Email and business communication providers.
Website analytics and performance providers, if used.
IT support and cybersecurity providers.
Professional advisers, accountants, or legal representatives.
Regulatory bodies, public authorities, or law enforcement where required by law.

Where third parties process personal information on our behalf, we will take appropriate steps to ensure suitable contractual and data protection safeguards are in place.

9. International Data Transfers

Some third-party providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that any required legal safeguards are in place in accordance with applicable data protection legislation.

You may contact us for further information about relevant safeguards where applicable.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The nature of your enquiry.
The duration of our business relationship.
Applicable accounting, tax, or legal requirements.
The need to establish, exercise, or defend legal claims.
Security and operational requirements.

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of processing.
Object to certain processing activities.
Request transfer of certain personal information.
Withdraw consent where processing is based on consent.
Object to the use of your personal information for direct marketing.

To exercise your rights, contact us at [hello@deepcanyon.co.uk].

We may need to verify your identity before responding. Some rights are subject to legal conditions and exceptions.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. If you follow a third-party link, we recommend reviewing that website's privacy policy.

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance, or provide other features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

For further information, please see our Cookie Policy:

https://deepcayon.co.uk/cookie-policy

15. Children's Privacy

Our website is intended for general business use and is not specifically directed at children.

We do not knowingly collect children's personal information unless there is a lawful reason to do so. If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal obligations.

The latest version will be published on this page, together with the revised update date.

17. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), where applicable.

Website: https://ico.org.uk/

18. Contact Us

For questions about this Privacy Policy or our handling of personal information, please contact:

Business: Deep Cayon
Website: https://deepcayon.co.uk
Email: hello@deepcanyon.co.uk
Address: 16850894